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Susan Nathan
Susan Nathan
Vice President, Lender and School Services

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Industry Insider

The Industry Insider for Financial Aid Professionals Weblog provides financial aid professionals with news and tips they can use everyday. From communicating better with students to implementing the latest regulations, Industry Insider provides solutions to the issues that affect these professionals most.

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The Latest Resources for You and Your Students

Link to the latest forms to help your students—and learn about borrowersrights.org!…Read Blog Post

Posted by Susan Nathan on May 21, 2009 at 11:33 AM EST

Stable as Always, Focused on Borrowers—ASA Reacts to Pres. Obama’s Budget Proposal

ASA is committed to providing a stable loan process for you and your students—and to staying focused on borrower Wellness—during the budget process.…Read Blog Post

Posted by Susan Nathan on March 25, 2009 at 10:34 AM EST

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Another NSLDS Resource

We’ve added another resource to help you help your students use NSLDS to track their loans!…Read Blog Post

Posted by Susan Nathan on March 23, 2009 at 04:36 PM EST

Using NSLDS to Put Borrowers in Control of Their Loans

The National Student Loan Data System (NSLDS) is an important tool in getting students to adopt a more active role in managing their loans and, eventually, their education debt.…Read Blog Post

Posted by Susan Nathan on February 11, 2009 at 08:59 AM EST

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ASA Can Help You Help Families—Now, When They Need It Most

ASA is working in parallel with your efforts to reassure and educate families and borrowers. We’ve rounded up some resources to help you help borrowers.…Read Blog Post

Posted by Susan Nathan on December 17, 2008 at 04:29 PM EST

Calm in the Chaos—ASA Can Help You and Your Students Ride Out the Credit Crunch

ASA is proactively helping you and your students ride out the credit crunch.…Read Blog Post

Posted by Susan Nathan on July 01, 2008 at 10:39 AM EST

ASA Symposium: Building Futures, Measuring Success

One of my favorite things about June is the ASA Symposium, taking place this year on June 16 – 17.…Read Blog Post

Posted by Susan Nathan on June 12, 2008 at 12:42 PM EST

Exit Interviews: Must They Be a Bore? And Must They Be a Must?

It’s finally May, and you may be exhaling a sigh of relief. Not only is the campus quiet, but more importantly, those dreaded exit interviews are over at last!…Read Blog Post

Posted by Susan Nathan on May 29, 2008 at 01:36 PM EST

Results from ASA’s Partnership Dialogue Series: Communication Confusion

Spring’s in full swing, and that means that ASA’s Partnership Dialogue Series: A Focus on Communication is coming to a close.…Read Blog Post

Posted by Susan Nathan on May 02, 2008 at 02:24 PM EST

April Is Financial Literacy Month, and We’re Here to Help

April is an exciting time—the first buds of spring appear, acceptance letters go out to many students, and we in the financial aid community observe Financial Literacy Month.…Read Blog Post

Posted by Susan Nathan on April 25, 2008 at 02:23 AM EST

In Rough Financial Waters, Be a Lifeboat for Students

Let’s get straight to the nitty-gritty: In this economy and credit climate, families will face tough times. And they’ll need your help.…Read Blog Post

Posted by Susan Nathan on April 23, 2008 at 03:41 PM EST

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Don’t Have the Green? Give ’Em the Guidance.

There’s been a flurry of news lately about colleges eliminating loans for lower and middle income families. Of course, any strategy that reduces the loan burden of students seeking higher education should be applauded. But the issue isn't that simple.…Read Blog Post

Posted by Susan Nathan on March 19, 2008 at 03:09 PM EST

Subprime Crisis? Put Down That Red Flag.

Lately, there’s been a lot of talk about the subprime mortgage crisis and how the ensuing credit crunch is affecting the college loan industry. But it’s important for all of us in the financial aid community to remember—as well as to convey to the students we serve and the general public—that, no matter how events unfold, we will work together to ensure that every eligible student has access to a federal student loan.…Read Blog Post

Posted by Susan Nathan on March 13, 2008 at 05:21 PM EST

Bridging the Gap: Financial Advising for Community College Students

The Community College Survey of Student Engagement (CCSSE), released earlier this month, revealed an interesting truth: Community college students place a high value on financial aid advising, but they rarely take advantage of it. …Read Blog Post

Posted by Susan Nathan on December 03, 2007 at 03:24 PM EST

Luxury-priced Loans

New analysis by the American Council on Education shows that one out of five undergraduate students who borrowed private loans for the 2005-2006 school year did not take advantage of federal student loans at all. Since private loans are generally more expensive than federal loans, this means students are going straight past the best deals in favor of the priciest options out there.…Read Blog Post

Posted by Susan Nathan on November 19, 2007 at 11:38 AM EST

Educating Students about Debt: Who Bears the Responsibility?

Students want, and need, solid information about the consequences of incurring education debt -- and the tools to manage that debt. But financial aid professionals are swamped with the logistics of delivering education loans to these students in time for tuition deadlines, and they rarely have the resources to engage in nuanced conversations with students about the risks of education debt. Who, then, should help students make informed decisions about their education debt? …Read Blog Post

Posted by Susan Nathan on November 06, 2007 at 02:51 PM EST

We've Lost so Much

Changing times can be a call to action…Read Blog Post

Posted by Susan Nathan on July 31, 2007 at 03:38 PM EST

Priorities: Who gets paid first?

Student loans are investments for the future…Read Blog Post

Posted by Shelley Saunders on July 11, 2007 at 12:45 PM EST

Questions and Expectations

A Holiday Barbecue Can Be a Lesson in Financial Aid…Read Blog Post

Posted by Gina Lucente-Cole on May 18, 2007 at 04:17 PM EST

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Industry Insider - Financial Aid Professionals

Understanding the Preferred Lender…Read Blog Post

Posted by Shelley Saunders on April 11, 2007 at 11:52 AM EST

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Industry Insider - Financial Aid Professionals

A Shared Learning Experience…Read Blog Post

Posted by Shelley Saunders on March 09, 2007 at 01:05 PM EST

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Susan Nathan

Blog Author

Susan Nathan
Vice President, Lender and School Services

Biography

Susan Nathan is Vice President of Lender and School Services at American Student Assistance (ASA)®. She has held this position since October of 2002. Ms. Nathan joined ASA in February 1987 as supervisor of the external program review unit. She has held roles of increasing responsibility in product development, operations, client management and customer service, and marketing. She has been a member of the design teams for a number of ASA’s signature products, including FASTFUND, ASA’s disbursement product, and ASA Direct, ASA’s web processing tool. She was the manager of the business plan for ASA’s major system conversion in 1998.

She is credited with the development of ASA’s nationally recognized client management team. Ms. Nathan oversees the ASA Advisory Council, and is the staff liaison to the Marketing Planning Committee of ASA’s Board of Directors.

Prior to joining ASA, Ms. Nathan was a Financial Aid Officer for Lesley College. She is a graduate of Brown University and a fellow of the Institute for Educational Leadership. She is a member of state, regional and national financial aid associations and is routinely sought by the financial aid community as a professional development trainer.

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