ASA Direct Troubleshooting Guides
The following documents were prepared by ASA staff members and are available to assist students and borrowers with “how-to” information in the use of ASA’s on-line loan processing application. Above each link, you will find a brief description of the material referenced in each resource.
NOTE: To view the Troubleshooting Guides you will need Adobe Acrobat Reader. If it is not installed, you can download it for free from Adobe.
- – Registration and Login Troubleshooting Guide for ASA Direct® for Borrowers (pdf, 681 KB)
- – Borrower Initiated PLUS and e-Sign Troubleshooting Guide for ASA Direct® (pdf, 1.74 MB)
- – Borrower Initiated Stafford and e-Sign Troubleshooting Guide for ASA Direct® (pdf, 1.99 MB)
- – Borrower Initiated Grad PLUS and e-Sign Troubleshooting Guide for ASA Direct® (pdf, 1.71 MB)
