Providing Absolute Customer Service on Campus
Course Description
In this session, participants will learn how to manage customer expectations and discuss how communication impacts customer service. Participants will leave this session with the understanding of how to train and empower the customer service providers at their institution.
Who Should Attend
Any higher education administrator, lender or servicer interested in improving and reshaping customer service.
How You Will Benefit
Apply customer service techniques to your office. Find out what customers want: proactive customer service. Learn to add value to customer contact.
| Course Date | Course Time | Venue | Location | |
|---|---|---|---|---|
| There are currently no courses scheduled. If you would like this course personalized for your organization, please contact ASA at training@amsa.com. | ||||
