Upscale Customer Service in a Difficult Economy
Course Description
With the current economy affecting so many of our customers, Financial Aid Staff will need to utilize both patience and specific skill sets in response to the difficult situations that have arisen. Many students and parents are facing job loss, retirement fund depletion, or some other type of financial loss. This session will cover the soft skills associated with customer service to assist families in financial crisis. Best practices and case studies surrounding this topic will be used.
Who Should Attend
All higher education adminstrators.
How You Will Benefit
Improve your customer service skills to better manage challenging situations during difficult times.
| Course Date | Course Time | Venue | Location | |
|---|---|---|---|---|
| There are currently no courses scheduled. If you would like this course personalized for your organization, please contact ASA at training@amsa.com. | ||||
