Relationship Adds Value

Customer Service and Consultation

At American Student Assistance, we put our expertise, experience and technology to work to make the loan program manageable to the individual customer on a human level. You and your customers receive the support and service they need at any stage of the loan process, from origination through to successful repayment.

Strategic Lender Servicers

The Strategic Lender Services team is dedicated to enhancing communication between ASA and our lender partners, ensuring that our lenders understand what we have to offer. Our goal is to prove to our lender partners who you choose as a guarantor matters.

Client Managers

Every ASA school and lender client is assigned a dedicated client manager. Our client managers not only work closely with schools and lenders to ensure smooth day-to-day processing, but they also build solid relationships with their clients in order to provide custom processing solutions and Wellness products and services that fit the needs of schools and lenders. Their mission is to add value to our clients by serving as their trusted advisor—consistent with ASA’s commitment to service and community.

Repayment Assistance for Borrowers

American Student Assistance will be a debt management resource for your borrowers throughout the life of their loans. Our payment advisors work with borrowers to find flexible repayment strategies that fit their budget—and if borrowers run into repayment trouble, we’ll advise them on ways to avoid default. Our innovative programs help you lower default rates and keep borrowers in good standing—and that positively affects everyone’s bottom line. The Borrower Services call center has associates available to assist borrowers with repayment from Monday to Thursday, 8:00 a.m. to 10:00 p.m., Friday, 8:00 a.m. to 5:00 p.m., Saturday, 8:00 a.m. to 12:00 p.m., and Sunday, 5:00 to 9:00 p.m.

Support for Students and Parents

Rely on American Student Assistance to be available to students and parents. Each year, we answer approximately 80,000 calls from student loan borrowers regarding loan status, disbursement, cancellations and more. For parents with no Internet access, our convenient PLUS by Phone service gives credit decisions in minutes. Our call center is available for assistance Monday through Friday, 8:30 a.m. to 9 p.m. EST. Students and parents can also track their loans online via ASA Direct^®.

Free Training

American Student Assistance offers a wide variety of industry-specific and professional development training sessions for all audiences, from novice to veteran. Sessions are offered at convenient locations throughout the country and also online via WebEx. We help you train new staff on the various nuances of student loans and stay current with the latest trends. View the current lender training sessions offered by ASA.

Access to The Partnership Exchange

American Student Assistance’s quarterly newsletter for lenders, The Partnership Exchange, provides information about the latest industry developments and about the beneficial activities and accomplishments ASA offers its lender partners.

Knowledgeable Staff

American Student Assistance has made a conscious commitment to hiring customer relations staff with previous experience in education financing. In fact, prior financial aid and student loan professionals comprise 95% of our business development and client management team.

Personal Attention

Our clients benefit from having one point of contact for all their customer service needs—so you never have to worry about “calling around” our organization to get quick answers to questions. You can count on accountability and integrity when you contact American Student Assistance.